Product exceptions
Sometimes the catalogue’s approved item can’t be used — it’s discontinued, it doesn’t fit, the replacement differs. A product exception puts that situation on the record: what was specified, what’s proposed instead, and who approved the change.
What you can do here
Section titled “What you can do here”- Raise an exception — describe the situation in plain fields; it’s created as a typed request.
- Review an exception — approve or reject a pending request, with the decision recorded against it.
Good to know
Section titled “Good to know”Exceptions exist so substitutions are decisions, not surprises — the audit trail shows every departure from the approved specification and who signed it off.